Your approval of our terms and conditions of supply is indicated by your confirmation of any order.


-An order cannot be refunded if it has already been transported from our location and is being delivered by a third-party courier provider.


-Once an order has left our facilities, it is your responsibility to monitor its progress/track it on the third-party website. Please contact our devoted customer support team by phone/WhatsApp if you are experiencing any difficulties tracking using the information we have provided. We would be more than happy to help.


-N.B, if you are an international customer, upon confirmation of your order, you accept all responsibility for any customs duties that may occur.


-If it happens that you receive a faulty item, we ask that you contact our customer service staff immediately. Please note that if the unit has been worn/used or altered in any way, we cannot exchange nor issue a refund. The unit will be brought in for a production department inspection upon request from our customer service team. You will be given information on how to return the unit to our team.


-You will be informed if the unit will be repaired or exchanged when the production department has assessed it.


-Please note that the client has to report to us within 3 days after receiving the unit in order for us to do any repairs or exchanges.


-If a wig is found to be faulty after being examined by our production staff and the client is unable to choose a fix or an exchange, a refund will only be given.


-It may take up to 10 working days to obtain a refund when our team determines that a purchase qualifies for one.